Frequently Asked Questions
Everything you need to know about shopping with Mama & Roo's
What is the typical shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate your request and receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. As our styles vary, we recommend checking the 'Fit Notes' section for advice on whether to size up or down.
Are your materials ethically sourced and sustainable?
Yes, Mama & Roo's is committed to ethical fashion. We partner with fair-trade certified factories and prioritize organic cotton, recycled polyester, and non-toxic dyes in all our collections.
Do you offer international shipping and customs coverage?
We ship worldwide! Please note that while we provide the shipping service, international customers are responsible for any local customs duties or import taxes incurred upon arrival.
How should I care for my Mama & Roo's garments?
To maintain the longevity of your items, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every garment.